“Americans across the country were put at risk of wrongful housing denials because TransUnion failed to follow the law,” said CFPB Director Rohit Chopra in a statement. The agencies also allege that TransUnion failed to take action to specifically protect active-duty members of the military from falling victim to identity theft. TransUnion maintains that the settlements are not admissions of wrongdoing and that processes at the center of both actions have been refined. Separately, the CFPB is ordering the company to pay an additional $8 million for “lying to consumers about timely placing or removing security freezes and locks on the credit reports of tens of thousands of consumers,” alleging that TransUnion informed customers that such requests were completed when they were instead “dumped into its yearslong backlog,” the agencies said. TransUnion “failed to take steps to ensure the rental background checks that landlords use to decide who gets housing were accurate,” and “withheld, from renters, the names of third parties that were providing the inaccurate information,” the agencies said in a joint statement, leading to an initial $15 million settlement. The Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC) have reached two settlements totaling $23 million with consumer credit reporting agency TransUnion, stemming from issues related to its rental background check reports and alleged failure to honor security freeze and lock requests, respectively.
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